Customer service

The best and fastest way to reach us is via Facebook messenger or email at support@mipacha.com.

We are ready to assist you during the weekdays from 10:00 – 18:00.
If you already placed an order, please include the email address and order number (ORD...), so we can help you!

 

FAQ


The size I'm looking for isn't available


No need to worry :)
We restock frequently so the product you want will most likely be available soon. 

It might be available in one of our brand stores – just reach out to our customer support for more information.

 

When can I expect my package? Delivery time and cost.

All orders are dispatched daily. If you place an order and complete payment before 21:00, it will be dispatched the same day.

Estimated delivery time:

- The Netherlands, Belgium & Germany: 1-2 business days

- France, UK, Italy & Spain: 2-6 business days

- United states & ROW: 7-14 business days 

 

Delivery time may be delayed if shipment is being held by custom controls.
We ship with the major shipping companies: PostNL, DHL, GLS, USPS & Yodel.

When we dispatch your order you will receive an email with the tracking information.


I've ordered the wrong size.


Want to exchange your product for a different size? No worries :)

You have, for a period of 30 days, the right to exchange the ordered articles.
Please follow the instruction of our return/exchange policy.


I've changed my mind and want to return the item


Want to return your product and receive a refund? No worries :)

You have, for a period of 30 days, the right to exchange the ordered articles.
Please follow the instruction of our return/exchange policy.


I would like to use a different delivery address than my billing address

No problem. During the payment process on our website there is a clear option that allows you to fill in a different delivery address.


What are my payment options?

We accept multiple payment options: iDeal, Paypal, Creditcard American Express, Sofort, Giro pay, Visa, EC and carte blue. They are instant payment methods so we can process your order right away.