If you have any questions or need help with your order? Contact us at [email protected].

FAQ

The size I'm looking for isn't available

No need to worry :)
We restock frequently so the product you want will most likely be available soon. 

It might be available in one of our brand stores – just reach out to our customer support for more information.

When can I expect my package? Delivery time and cost.

All orders are dispatched daily. If you place an order and complete payment before 21:00, it will be dispatched the same day.

Estimated delivery time:

- The Netherlands, Belgium & Germany: 1-3 business days

- France, UK, Italy & Spain: 2-6 business days

- United states & ROW: 7-14 business days 

Delivery time may be delayed if shipment is being hold by custom controls. Please note that import costs might apply in some countries. 
We ship with the major shipping companies: PostNL, DHL, USPS, Correos, Posteitaliane, DPD, La Poste, Swiss Post

When we dispatch your order you will receive an email with the tracking information.


I've ordered the wrong size.

Want to exchange your product for a different size? No worries :)

You have, for a period of 30 days, the right to exchange the ordered articles.
Please follow the instruction of our return/exchange policy.


I've changed my mind and want to return the item

Want to return your product and receive a refund? No worries :)

You have, for a period of 30 days, the right to exchange the ordered articles.
Please follow the instruction of our return/exchange policy.

Cleaning & Maintenance of your MIPACHAs

Clean your MIPACHA shoe immediately after it has come into contact with dirt. Follow these steps to clean your MIPACHAs:

Remove coarse dirt first with a use a soft brush.
Use lukewarm water (avoid using water on white shoes - use only method with dry removal of dirt).
Take a sponge, a piece of clean cloth or a soft brush and use some of the water to clean the dirty areas.
Let the shoes dry at room temperature (avoid direct sunlight or source of heat). 

We do not recommend using other cleaning methods, such as washing machines or other detergents, the shoe should not get exposed to large amounts of water (especially all the white shoes from our collection). In addition, we do not recommend using devices that expose the shoes to extreme heat, bleach, or other chemical constituents, or anything else except the components described above.

I would like to use a different delivery address than my billing address

No problem. During the payment process on our website there is a clear option that allows you to fill in a different delivery address.


What are my payment options?

We accept multiple payment options: iDeal, Paypal, Creditcard American Express, Sofort, Giro pay, Visa, EC and carte blue. They are instant payment methods so we can process your order right away.