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Customer service

The best and fastest way to reach us is with Facebook messenger.
If you already placed an order, please include the email adres and order number (ORD...)!

We can also be reached via email at support@mipacha.com 

FAQ


The size I'm looking for isn't available

Not to worry:)
We restock frequently so the product you want will most likely be available soon. 

It might be available in one of our brand stores.
Please call the store you would like to visit to check their stock availability.
You can also contact our customer support for more specific information.


When can I expect my package? Delivery time and cost.

All orders are dispatched daily. If you order and complete payment before 21:00 your order will be dispatched the same day.

Estimated delivery time:

- The Netherlands, Belgium & Germany: 1-2 business days

- France, UK, Italy & Spain: 2-6 business days

- United states & ROW: 7-14 business days 

    Delivery time may be delayed if shipment is beëing hold by custom controls.
    We ship with the major shipping companies: PostNL, DHL, GLS, USPS & Yodel.

    When we dispatch your order you will receive an email with the tracking information.


    I've ordered the wrong size.

    Want to exchange your product for a different size? No worries:)

    You have, for a period of 30 days, the right to exchange the ordered articles.
    Please follow the instruction of our return/exchange policy.


    I've changed my mind and want to return the item

    Want to return your product and receive a refund? No worries:)

    You have, for a period of 30 days, the right to exchange the ordered articles.
    Please follow the instruction of our return/exchange policy.


    I would like to use a different delivery address than my billing address

    No problem. During the payment process on our website there is a clear option that allows you to fill in a different delivery address.


    What are my payment options?

    We accept multiple payment options: iDeal, Paypal, Creditcard American Express, Sofort, Giro pay, Visa, EC and carte blue. They are instant payment methods so we can process your order right away.
    More information