Rückgabe und Austausch

GENERAL INFORMATION

1. You have, for a period of 14 days, the right to exchange or return the ordered articles. Please use this fair service with sense.

2. Repack the item in its original packaging. The item must be unworn, unwashed, not modified or damaged. 

3. The products must be shipped back to us within 14 days after delivery. Print the return form, fill it in and insert the form into the package. 
DOWNLOAD RETURN & EXCHANGE FORM HERE: Adobe PDF icon

4. Send your return with sufficient postage to the following address:

HC Distributie
Graafschap Hornelaan 137A
6001 AC Weert
The Netherlands

Please note that packages with insufficient postage will not be accepted.

5. Ask for a proof of shipment with track and trace code, so you can follow the package online. When you notice that the package is not delivered within two weeks, please contact our customer service.

 

EXCHANGE

Want to exchange your product for a different size? No worries:)

You have, for a period of 14 days, the right to exchange the ordered articles. Please fill in all the information on the Return/Exchange form. When you select the pair would like to receive instead, it is recommended to check the website if that product is still available.

Please note that the return costs remain at your expenses. Nevertheless, we will pay for the shipping costs of your new product!

We recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Once we receive your exchange product, we will send you an email with the status of your exchange and the shipping information of the requested new order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

RETURN/REFUND

Want to return your product and receive a refund? No worries:)

You have, for a period of 14 days, the right to return the ordered articles. Please fill in all the information on the Return/Exchange form.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. When sending back a product, the following conditions apply:

  • The item must be unworn, unwashed, not modified or damaged and repacked in its original packaging
  • The products must be shipped back to us within 14 days from the date in which the order was delivered.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item.

If you have received a wrong or a defect product, please contact our customer support before returning the product.


REFUND
 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.